FAQ

What do I receive after purchase?

You will receive digital phrasebooks (PDF files) that open on any phone, tablet or laptop. Each PDF includes pronunciation, real travel phrases, cultural etiquette, and emergency language.

When will I get my files?

Instantly.
A download link is sent automatically to your email right after purchase.

Do these phrasebooks work for beginners?

Yes. You don’t need grammar knowledge.
Each phrase is written with easy pronunciation so you can speak immediately.

Are these made by native speakers?

Yes. All phrasebooks are created in collaboration with native speakers, cultural consultants, and travel-language experts to ensure accuracy, politeness, and natural speech.

Do I need internet to use them while traveling?

No. Once downloaded, they work offline.
Perfect for airports, markets, metro stations, taxis, or remote areas.

Which countries are covered in the packs?

• Europe Pack: Italy, Spain, France, Germany

• Asia Pack: Japan, Korea, Thailand, Indonesia

• Global Pack: All languages

How does payment work?

Payments are processed securely through Shopify.
We never see or store your card information.

Can I request a refund?

Because these are instant digital downloads, all purchases are final and non-refundable once the files have been delivered.

However, we’re here to help.
If you have any issue—wrong file, corrupted file, duplicate purchase, or didn’t receive your download—contact us and we will fix it immediately.

Can I share or resell the files?

No. All phrasebooks are copyrighted and licensed for personal use only. Unauthorized sharing or selling is prohibited.

Still need help?

Contact us.
Our team replies within 24–48 hours.